Part I. Introduction to Operations Management1. Operations and Productivity2. Operations Strategy in a Global Environment3. Project Management4. Forecasting Part II. Designing Operations5. Design of Goods and ServicesS5. Sustainability in the Supply Chain6. Managing QualityS6. Statistical Process Control7. Process StrategyCapacity and Constraint Management8. Location Strategies9. Layout Strategies10. Human Resources, Job Design, and Work Measurement Part III. Managing Operations11. Supply-Chain ManagementS11. Supply-Chain Analytics12. Inventory Management13. Aggregate Planning and S&OP14. Material Requirements Planning (MRP) and ERP15. Short-Term Scheduling16. Just-in-Time, TPS, and Lean Operations17. Maintenance and Reliability

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