According to author Frederick J. Lanceley, known as one of the world's foremost crisis negotiation authorities, negotiators must train and train regularly. For just as the legal field constantly evolves, so does the field of crisis negotiation. The new edition of his On-Scene Guide for Crisis Negotiators reflects this fact. A bestseller in its first edition, this book offers practical advice with regard to the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. Two new chapters cover negotiation with people under the influence of drugs or alcohol and how first responders can contain the situation until a negotiator can arrive. With a suicide intervention flow chart, a checklist for investigators assisting negotiators, and an on-scene guide for crisis negotiators, this indispensable book provides the tools you need to conduct successful negotiations and 'make nothing happen.'

Table of Contents

The Problem in Perspective Crisis Negotiators Now Respond to a Variety of Situations Kidnapping Definitions Kidnapping - Unknown Location Kidnapping - Known Location Summary Profiling Sieges Details on Siege Types and Characteristics Crisis Intervention Crisis The Crisis State Crisis Characteristics Crisis Intervention The Purposes of Crisis Intervention Active Listening Active Listening Assumptions Active Listening Concepts Active Listening Skills Suicide Intervention Hostage Negotiators and Suicide Intervention Fluctuation in Suicide Rate Means of Suicide Suicide Clues Determining Suicidal Intent Potential High Risk Indicators Strange Stories and the Role of Fate Suicide as a Problem-Solving Option Taking Others "With" Them Communicating Suicidal Intent Basic Concepts for Crisis Negotiators The Elderly and Suicide Determine Motivation Ambivalence Anger Vindictive Good-Byes Self-Loathing and Painful Deaths Suicide-by-Cop Action Criteria Barricades Possible Barricade Outcomes if a Tactical Entry is Made Why Tactical Action is Taken Other Reasons Tactical Action is Taken Indicators of Progress in Suicide Situations When to Call a "Time Out" in Suicide Situations Exposed Face-to-Face in Suicide Situations Crisis Intervention Techniques Negotiator Qualities Hostage Negotiation Priorities Courses of Action Containment Perimeters What is Negotiable and What is Not? Suggested Negotiator Introduction Common Means of Communication The Role of Time How to Stall for Time Concerns that Arise with the Passage of Time Deadlines Demands Subject's Needs Communication Recommendations Double-check all Intelligence Non-Response Situations Hostage Injuries The Stockholm Syndrome Negotiator's Relationship to the Hostages and Victims Medical Problems in High Stress Situations Common Subject Weaknesses Telephone Negotiation Techniques Tape Recording the Negotiation Exposed Face-to-Face Considerations Manipulation of Anxiety Potential Problem Words and Phrases Indicators of Negotiator Progress Potential Problem Areas with the Media Use of Third Party Intermediaries The "Boss" as Negotiator Crisis Negotiation Team Supplies/Equipment for Ready Kit The Tactical Role of the Negotiator Situation Boards Negotiating the Non-Negotiable Situation The Surrender Before Deviating from Guidelines The Effects of Negotiating on Negotiators Abnormal Psychology for Crisis Negotiators Introduction Antisocial Personality Disorder Borderline Personality Disorder Schizophrenia Major Depressive Episode First Responder Dialogue and Actions Rationale behind First Responder Dialogue and Actions First and Foremost First Actions Witnesses and Other Innocent Persons Initial Contact With the Subject The Officer's First Few Statements During the Initial Contact Listening Continually Reassure Him Issues to Avoid Trust Logs Dealing With Demands Dealing With Deadlines Minimizing the Damage Discussing Issues If there are Victims or Hostages It Looks Like a Suicide Finally Drugs, Alcohol and the Negotiation Process Purpose or Reason for Taking Drugs The Pattern of Drug Abuse Common Drug Abuse Patterns The Pattern of Use Includes The Classification of Drugs The Criteria for Drug Groups Drug Groups Drug Schedules Sources of Information Regarding a Subject's Drug/Alcohol Use Information of Importance to the Negotiator The Negotiator Should Also Determine General Negotiation Guidelines Usage Categories Narcotics Depressants Hallucinogens Cannabis Alcohol Glossary Appendices Suicide Intervention Flow Chart Interview Guide for Investigators Overview Active Listening Techniques The Continuing Need for Training The Dangers of Manipulating Anxiety Levels The Negotiation Effort The Troubled State of Crisis Management A Negotiator's View of the Incident at Ruby Ridge

Reviews

Praise for Frederick Lanceley: "The negotiation went as if Fred had scripted it!" -Walter Yeomans, Police Department, Edgewater, Florida "I did exactly what Fred told me to do and it turned out exactly like he said it would." -Jim Duffy, FBI "I still carry your On Scene Guide to calls." -G.R. Day, Dauphin County Crisis Response Team "In fact, last month we had a call-out where a man had a gun and a 5 gal can of gas threatening to kill himself. I sent your book out to the scene with special instructions for the negotiators to review the suicide flow chart you provided... we got him out without incident. Thanks again." -Captain Don Furu, Pocatello Police Department, Pocatello, Idaho