An official introduction to the newly adopted structure, this guide explains the basic concept of IT service management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. |
| Publisher: | Stationery Office Books |
| ISBN: | 0113310617 |
| EAN: | 9780113310616 |
| Dimensions: | 21.34 x 21.34 x 1.52 centimeters (0.72 kg) |
| Age Range: |
15+ years |
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