Created through a 'student-tested, faculty-approved' review process with input from more than 150 students and faculty, "OM3" provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. The engaging and accessible text combines balanced coverage of manufacturing and service operations with a full suite of proven learning tools in a convenient and affordable package. Perfect for today's diverse learners, "OM3" includes integrated student resources such as flashcards, cases, datasets, games and quizzes, as well as tools to make course management easier, including a robust Instructor's Manual, ExamView application, videos, and solutions. In addition to covering essential principles of operations management, "OM3" contains updated examples featuring companies your students will know from the news, making the material both timely and personally relevant while exploring the real-world applications of key concepts. This edition also includes expanded coverage of sustainability and 'green' practices throughout the book. Five additional chapters are available on the website for instructors who want to go further into the quantitative aspects of operations management.

Table of Contents

1. Good, Services, and Operations Management. 2. Value Chains. 3. Measuring Performance in Operations. 4. Operations Strategy. 5. Technology and Operations Management. 6. Goods and Service Design. 7. Process Selection, Design, and Analysis. 8. Facility and Work Design. 9. Supply Chain Design. 10. Capacity Management. 11. Forecasting and Demand Planning. 12. Managing Inventories. 13. Resource Management. 14. Operations Scheduling and Sequencing. 15. Quality Management. 16. Quality Control and SPC. 17. Lean Operating Systems. 18. Project Management. Supplementary Chapters. A: Work Measurement, Learning Curves, and Standards. B: Queuing Analysis. C: Modeling Using Linear Programming. D: Simulation. E: Decision Analysis.