Managing the Professional Service Firm
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|Format:||Paperback, 368 pages, New edition Edition|
|Published In: ||United States, 07 July 1997|
This text offers practical ideas on the managerial problems of professional service firms. It shows that professional firms are different from other business enterprises in two ways. First, they are in the business of providing highly customized services and therefore cannot apply many of the management principles developed for the mass production industrial world. Second, professional services are highly personalized and involve the skills of individuals, therefore firms must compete not only for clients, but also for talented professionals. This text explores issues ranging from marketing and business development to multinational strategies, from human resource policies to profit improvement strategies, from strategic planning to the effective behaviour of practice leaders.
Peter P. Mullen Managing Partner, Skadden, Arps, Slate, Meagher & Flom I have found David Maister to be one of the best thinkers in the law firm consulting arena. His writings apply common sense and a long background in business consulting to provide practical advice about law firm and other professional service firm management.
|Publisher: ||Simon & Schuster|
|Dimensions: ||24.0 x 16.0 x 2.0 centimeters (0.43 kg)|