Table of Contents

1 Overview
2 Service Management As A Practice
3 The Service Lifecycle
4 Generic Concepts And Definitions
5 Service Strategy
6 Service Design
7 Service Transition
8 Service Operation
9 Continual Service Improvement
10 Technology And Architecture
11 Implementation Considerations
12 Complementary Industry Guidance

Promotional Information

"A highly focused book. A great guide to passing the ITIL ® Manager’s Bridge exam from one of the world’s leading ITIL authorities." - David Wheeldon, Industry Expert

About the Author

Colin Rudd has worked in the IT industry for over 35 years and has been heavily involved in the development of the IT Infrastructure Library (ITIL). He is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board.