The benchmark text for the syllabus organized by technology (a week on databases, a week on networks, a week on systems development, etc.) taught from a managerial perspective. O'Brien defines technology and then explains how companies use the technology to improve performance. Real world cases finalize the explanation.

Table of Contents

MODULE I Foundation Concepts 1. Foundations of Information Systems in Business Section I Foundation Concepts: Information Systems in Business Section II Foundation Concepts: The Components of Information Systems 2. Competing with Information Technology Section I Fundamentals of Strategic Advantage Section II Using Information for Strategic Advantage MODULE II Information Technologies 3. Computer Hardware Section I Computer Systems: End User and Enterprise Computing Section II Computer Peripherals: Input, Output, and Storage Technologies 4. Computer Software Section I Application Software: End User Applications Section II System Software: Computer System Management 5. Data Resource Management Section I Managing Data Resources Section II Technical Foundations of Database Management 6. Telecommunications and Networks Section I The Networked Enterprise Section II Telecommunications Network Alternatives MODULE III Business Applications 7. Electronic Business Systems Section I Enterprise Business Systems Section II Functional Business Systems 8. Enterprise Business Systems Section I Customer Relationship Management: The Business Focus Section II Enterprise Resource Planning: The Business Backbone Section III Supply Chain Management: The Business Network 9. Electronic Commerce Systems Section I Electronic Commerce Fundamentals Section II e-Commerce Applications and Issues 10. Decision Support Systems Section I Decision Support in Business Section II Artificial Intelligence Technologies in Business MODULE IV Development Processes 11. Developing Business/IT Strategies Section I Planning Fundamentals Section II Implementation Challenges 12. Developing Business/IT Solutions Section I Developing Business Systems Section II Implementing Business Systems MODULE V Management Challenges 13. Security and Ethical Challenges Section I Security, Ethical, and Societal Challenges of IT Section II Security Management of Information Technology 14. Enterprise and Global Management of Information Technology Section I Managing Information Technology Section II Managing Global IT