Demonstrates how knowledge management can be used to enhance business processes. It focuses on the need to develop collaborative knowledge networks, which are increasingly global in nature and which support people with the technology needed to work across distance to foster the innovation needed to remain competitive in global environments.

Table of Contents

PART I: KNOWLEDGE MANAGEMENT WITHIN BUSINESS COMMUNITIES The Business Environment Business Processes And Activities Connecting People Within Business Activities Collaboration, Knowledge And Innovation Culture And Knowledge Sharing Social Software PART II: CURRENT BUSINESS SYSTEMS Today's Business Applications Achieving Dynamic Capability Through Business Networking PART III: ORGANIZING FOR KNOWLEDGE MANAGEMENT Modeling Business Activities The First Design Step: Defining Requirements Creating The Business Architecture: Combining Activities, Knowledge And People PART FOUR Supporting Technologies Specifying Electronic Workspaces For The Business Architecture Technologies For Business Processes Connecting Enterprises

About the Author

IGOR HAWRYSZKIEWYCZ is Professor of Computing Sciences at the University of Technology, Sydney, Australia. Prior to joining the University of Technology, Sydney, he was a Principal Lecturer in Information Systems at the University of Canberra, Australia.

Reviews

'An excellent book that positions IT within the context of modern organisations. It recognises the need for organisations to co-operate and collaborate with each other and that business processes are needed to support knowledge management in these activities.'- Professor Sharon Cox, Head of the Department of Computing Research, Birmingham City Business School, UK