Table of Contents

Foreword
Preface
Part I: Rethink
Chapter 1: Welcome to the PM Reboot
Chapter 2: The Eight Fatal Flaws
Chapter 3: The Eight Fundamental Shifts
Chapter 4: The Three Common Goals
Part II: Redesign
Chapter 5: Mobilize
Chapter 6: Sketch
Chapter 7: Configure Your Solution
Chapter 8: Making it Real
Part III: Reboot
Chapter 9: Build and Implement
Chapter 10: Making it Stick
Acknowledgements
Appendix
References

About the Author

M. Tamra Chandler is a bona fide people maven. Drawing on her years of experience and research into what motivates us, she offers innovative solutions for organizations seeking the ultimate win-win- inspired people driving inspiring performance. She's also the CEO and cofounder of a thriving Seattle-based consulting company called PeopleFirm.Twice recognized by Consulting magazine as one of the top consultants in the United States, Chandler is an award-winning leader in her field with more than twenty-five years of experience guiding clients through varied and complex business transformation projects. She draws inspiration from her husband, two children, and three pedigreed mutts.

Dave Ulrich is the Rensis Likert Professor at the Ross School of Business, University of Michigan and a partner at the RBL Group and the author or coauthor of many books, including The HR Scorecard and The Why of Work.

Reviews

“I’ve been waiting years for this—this is the best book on performance management that I have ever read! A clever and engaging writer, Chandler doesn’t just talk about it; she shows you how to do it. She defines a new path, helping us let go of the worship of false PM gods who have given us nothing but grief.”
—Geoff Bellman, management consultant and author

“Any leader, manager, or HR professional who believes in the power of good feedback will profit from this book. The author captures her readers’ attention with her authenticity, her wit, and her deep experience. It’s a fast read because she hits the subject hard and has really spent time thinking through her recommendations. You’ll circle phrases and dog-ear the pages!”
—Bev Kaye, coauthor of Love ’Em or Lose ’Em and Hello Stay Interviews, Goodbye Talent Loss

“A book about performance management that actually makes you chuckle, sigh, squirm, and cheer? This is it. Along the way you’ll find very practical ideas that are grounded in research and also explained with clever and engaging examples that you’ll recognize. Chandler proposes a ‘reboot’ toward real conversations, a focus on capability, nuanced customization, and transparency that have been too long in arriving. It is an essential shift for organizations that want to compete in a global work ecosystem that is increasingly boundaryless and democratic. This book offers a practical way to make real progress. It avoids bashing organizations, recognizing and honoring the real value that leaders, managers, and workers create every day as they strive to connect their work and development to the broader organization mission and contribution.”
—John Boudreau, author of Retooling HR and coauthor of Lead the Work, Beyond HR, and Transformative HR

“I love this book! There probably isn’t a person alive who isn’t aware that the traditional approach to performance management flat out doesn’t work, but few know what to do about it. Tamra Chandler does. What’s more, Chandler writes in an engaging voice that is wise, clear, practical, and, at times, hilarious. If you are tasked with rethinking performance management in your organization, this book will guide you step-by-brilliant-step from rethinking to redesigning to rebooting.”
—Susan Scott, CEO, Fierce Inc., and author of Fierce Conversations and Fierce Leadership

“How Performance Management Is Killing Performance — and What to Do About It is an eloquent, lively manifesto for finally taking the right approach. It details a workplace transformation with warmth, engagement, and humor. Chandler has  drawn from a vast bank of knowledge, research, and years of hands-on experience in the field. Suddenly, as she explains it, fixing something broken — and fixing it for the better — is entirely within our reach.”
—BlogCritics