For undergraduate and graduate level MIS and information systems courses taught in MIS, IS, CIS, Business and Management departments. It is well-suited for courses on the quarter system and those that combine a MIS text with hands-on software, projects, or case studies. This text prepares students for the constantly changing demands of using information systems as managers in today's fast-paced organizations - first by relating MIS to management, the organization and technology, focusing on the importance of integrating these elements; second by tracking emerging technologies and organizational trends; and third by consistently using examples taken from real businesses, both domestic and foreign. NEW Management decision problems Located throughout each chapter. NEW Enterprise resource planning Now featured in Chapter 3, ERP is an integral part of MIS. www.prenhall.com/laudon An expanded Companion Web site accompanies the text and now includes E-Commerce exercises for every chapter. Also includes Hands-on Applications Software Exercises, Student Study Guide, Discussion Boards and Chat Rooms, Monthly Technology Updates and International Resource Exercises. A global perspective Integrated throughout the text in the form of text discussions, Window On boxes, examples and international cases from several world-renowned authorities in MIS. Chapter 1 focuses on the emergence of a global economy. Today's leading-edge topics are explored By tracking emerging technologies and organizational trends, including E-commerce and E-business, Internet Technology infrastructure and Internet II and Customer Relationship management technology. New ethical issues Chapter 14: Ethical and Social Impact of Information Systems examines some of the new ethical issues encountered from widespread use of information systems and the Internet. Suggested guidelines for dealing with these issues are discussed *Tools for Interactive Learning feature at end of each chapter *Management Wrap Up sections At the end of each chapter. Summarize key issues using the authors' management, organization, and technology framework. An introduction to electronic commerce, electronic business, and the Internet *A chapter on The Internet: Electronic Commerce and Electronic Business Expands coverage of the Internet to include: The Internet's role in electronic commerce and supply chain management; Use of the Internet in electronic business to coordinate the internal activities of the firm; Intranets, extranets, and push technology. More entrepreneurial and small business examples With emphasis on the benefits of Information Systems for small companies. An interactive edition (optional value pack item) on CD-ROM Features all the textbook's content including figures, graphs, and photos plus the added multimedia dimensions of audio, video, interactive exercises, bullet text summaries, on-line quizzes, links to website exercises, and an interactive study guide. A wealth of pedagogical features Including three types of Window On...boxes Window on Organizations, Window on Management, and Window on Technology; Management Challenges; end-of-chapter case studies and longer, more extensive cases available on the Laudon website; and a margin glossary allowing terms to be defined where/when they are first used in the text discussion

Table of Contents

I. ORGANIZATIONS, MANAGEMENT, AND THE NETWORK REVOLUTION. 1. The Information Systems Revolution: Transforming Business and Management. 2. The Strategic Role of Information Systems. 3. Information Systems, Organizations, and Management: Business Processes and Enterprise Systems. II. INFORMATION TECHNOLOGY INFRASTRUCTURE. 4. Computers and Information Processing. 5. The Role of Software in the Information Technology (IT) Infrastructure. 6. Managing Data Resources. 7. Telecommunications, Networks, and the New Information Technology (IT) Infrastructure. 8. The Internet: Electronic Commerce and Electronic Business. III. BUILDING INFORMATION SYSTEMS: CONTEMPORARY APPROACHES. 9. Redesigning the Organization with Information Systems. 10. Approaches to System Building. IV. MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS. 11. Managing Knowledge. 12. Enhancing Management Decision Making. V. MANAGING INFORMATION SYSTEMS. 13. Information Systems Security and Control. 14. Ethical and Social Impact of Information Systems. 15. Managing International Information Systems. International Cases. Appendix A: Business Process Redesign Project. Name Index. Organizations Index. International Organizations Index. Subject Index.

About the Author

Kenneth C. Laudon is a Professor of Information Systems at New York University's Stern School of Business. He holds a B.A. in Economics from Stanford and a Ph.D. from Columbia University. He has authored eleven books dealing with information systems, organizations, and society. Professor Laudon has also written over forty articles concerned with the social, organizational, and management impacts of information systems, privacy, ethics, and multi-media technology. Professor Laudon's current research is on the planning and management of large-scale information systems and digital learning environments. He has received grants from the National Science Foundation to study the evolution of national information systems at the Social Security Administration, the IRS, and the FBI. A part of this research is concerned with computer-related organizational and occupational changes in large organizations, changes in management ideology, changes in public policy, and understanding productivity change in the knowledge sector. Ken Laudon has testified as an expert before the United States Congress. He has been a researcher and consultant to the Office of Technology Assessment (United States Congress) and to the Office of the President, several executive branch agencies, and Congressional committees. Professor Laudon also acts as an in-house educator for several consulting firms and as a consultant on systems planning and strategy to several Fortune 500 firms. Ken works with the Concours Group to provide advice to firms developing enterprise systems. Ken Laudon's hobby is sailing. Jane Price Laudon is a management consultant in the information systems area and the author of seven books. Her special interests include systems analysis, data management, MIS auditing, software evaluation, and teaching business professionals how to design and use information systems. Jane received her Ph.D. from Columbia University, her M.A. from Harvard University, and her B.A. from Barnard College. She has taught at Columbia University and the New York University Graduate School of Business. She maintains a lifelong interest in Oriental languages and civilizations. The Laudons have two daughters, Erica and Elisabeth. Essentials of Management Information Systems: Organization and Technology in the Networked Enterprise reflects a deep understanding of MIS research and teaching as well as practical experience designing and building real world systems.