Promotional Information

Part of the high profile launch of the Business Success series, with extensive media coverage Includes international case studies and unique check lists and exercises to aid learning An ideal book for managers to dip in and out of, to brush up on their existing skills

Table of Contents

• • Chapter - 01: Leadership that inspires;
  • Chapter - 02: Management that engages;
  • Chapter - 03: Motivation to energize;
  • Chapter - 04: Creating a learning environment;
  • Chapter - 05: Efficient and influential personal effectiveness;
  • Chapter - 06: Staff recruitment: selecting and picking winners;
  • Chapter - 07: Motivational performance management;
  • Chapter - 08: Recognizing and rewarding performance to celebrate achievement;
  • Chapter - 09: Handling problem staff and conflict;
  • Chapter - 10: Problem solving to get results;
  • Chapter - 11: Managing sustainable change;
  • Chapter - 12: Career management to progress

About the Author

Pat Wellington is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. With over 20 years experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. Her work with clients has not only helped build skills and competencies, but also brought tangible results in terms of productivity and profitability. She is the author of Effective Customer Care, published by Kogan Page.

Reviews

"The essential skills are well described. It's a good reminder for the experienced and will set the new manager off on the right path. A very useful book indeed"
*Business Executive Magazine*