Table of Contents

PART1 INTRODUCTION Chapter 2 E-commerce fundamentals Chapter 3 E-business infrastructure Chapter 4 E-environment PART1 2 STRATEGY AND APPLICATIONS Chapter 5 E-business strategy Chapter 6 Supply chain management Chapter 7 E-procurement Chapter 8 E-marketing Chapter 9 Customer relationship management PART1 3 IMPLEMENTATION Chapter 10 Change management Chapter 11 Analysis and design Chapter 12 Implementation and maintenance