Learn proven, field-tested techniques to manage disruptive, drama-causing subordinates, peers, and bosses to dramatically improve productivity and boost the bottom line.
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Describing cases true (but disguised) and hypothetical, Waner and Klemp employ realistic dialogue and solutions. Charts and a variety of tips guide readers visually. Obviously well-schooled in issues of corporate life, Warner and Klemp encourage cool heads to defuse almost any situation. -- Booklist "Booklist"
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