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Home » Books » Business » Customer Service

Delivering Quality Service http://www.fishpond.co.nz/Books/Delivering-Quality-Service-Valarie-A-Zeithaml/9781439167281

By Valarie A. Zeithaml

$22.55 Price includes NZ wide delivery!
Ships from UK supplier
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Format:Paperback / softback, 244 pages
Published In: United Kingdom, 25 March 2009

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Thomas R. Elsman Strategic Planning Manager, Customer Service Division, E.I. Du Pont de Nemours & Company The beauty of "Delivering Quality Service" is that not only do the authors break new ground in service quality and improvement, but the cumulative benefits of their work will serve as a step-by-step handbook.

Publisher: Free Press
ISBN:1439167281
EAN:9781439167281
Dimensions: 15.19 x 22.89 x 1.4 centimeters (0.36 kg)
Age Range: 15+ years
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