Delivering Quality Service
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|Format:||Paperback / softback, 244 pages|
|Published In: ||United Kingdom, 25 March 2009|
Thomas R. Elsman Strategic Planning Manager, Customer Service Division, E.I. Du Pont de Nemours & Company The beauty of "Delivering Quality Service" is that not only do the authors break new ground in service quality and improvement, but the cumulative benefits of their work will serve as a step-by-step handbook.
|Publisher: ||Free Press|
|Dimensions: ||15.19 x 22.89 x 1.4 centimeters (0.36 kg)|