"The Definitive Personal Assistant and Secretarial Handbook" is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Written by a former "Times" Creme PA of the Year, it deals with every aspect of these vital administrative roles and the necessary skills, including: relationship management, communication and confidence, the secrets of body language, listening and questioning skills, coping with pressure and stress, dealing with difficult people, time management and personal organization. "The Definitive Personal Assistant and Secretarial Handbook" is set to become a bible for all assistants world wide. Comprehensive and accessible, it will help you to maintain a professional image and achieve resounding success. To access all additional resources for this book, visit our associated website.

About the Author

Sue France has over 30 years experience as a secretary and personal assistant. She is the UK National Training & Development Officer for European Management Assistants (EUMA) and was awarded the prestigious award of The Times Creme PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.

Prizes

The Definitive Personal Assistant and Secretarial Handbook is a guide to the skills necessary to be a successful secretary or professional assistant, including time management, dealing with difficult people and organizing meetings and events.

Reviews

"I wish that 30 years ago, when I was that traditional secretary and rather green behind the ears, I had the opportunity to reference a book such as this. The Definitive Personal Assistant and Secretarial Handbook contains a wealth of knowledge, experience and real life learning from the author, Sue France. This book should be on every PA's desk. It will help you to achieve exceptional status." Leading the Way Magazine November 2009