Traditional Chinese edition of Crucial Conversations: Tools for Talking When Stakes are High. How to carry a conversation with potentially emotionally charged, high stake, legally troublesome topic at home, between friends, and at work. These effective techniques help set the right tone, create mutual understanding to achieve desired outcome. In Chinese. Distributed by Tsai Fong Books, Inc.
About the Author
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance. Together they have developed award-winning training products based on more than thirty years of ongoing research and have helped more than 300 of the Fortune 500 realize significant results by driving behavior change. www.vitalsmarts.com
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