Effective interviewing skills are crucial for those working within the human service industries. This accessible book shows the reader how to conduct a successful interview. With clear and concise writing, the book outlines essential advice and strategies for establishing trust, learning paraphrasing, managing difficult situations and achieving goals. With helpful examples and boxed highlights, the book vividly explains how to implement new skills, and build upon existing ones. This book has real practical value for all developing professionals throughout counselling, social work and psychotherapy.

Table of Contents

Introduction - Overview of Processes, Stages and Contexts of Helping - Making the Initial Connection with Nonverbal and Verbal Skills - Paraphrasing as the Foundation of Effective Responding - Prompting the Client and Recording the Interview - Managing the Focus of the Interview - Goal and Action Work with Clients - Managing Crises: Violence, Self Harm and Anger - Self-care in Counselling - Epilogue - References -

About the Author

HELEN CAMERON is Senior Lecturer in the School of Social Work and Social Policy at the University of South Australia, Australia. She is an experienced teacher of practice skills and has published many articles on professional practice.