"Complete Guide to Coaching at Work" is a timely and important book for people looking to step into the dynamic and progressive area of coaching. This comprehensive, unique reference explains the basic principles and key concepts behind this increasingly well recognised, effective method of achieving change and development in organisations. "Coaching" follows a well defined, systematic logic which produces results that can be powerful. This book provides a concise, step-by-step blueprint of successful coaching methods, models and tools, using case studies and an accessible format to make it easy to use and informative. It contains useful insights on how to permanently enhance personal and organizational effectiveness, performance and growth in the work place. The authors have combined their wealth of research, professional knowledge and experience as successful Master Coaches to write this book and make a valuable and substantial contribution to current literature on coaching.

Table of Contents

About the authors Preface PART ONE An introduction to coaching 1. Chapter one Definitions and distinctions 2. Chapter two Who can coach? PART TWO Coaching in the workplace 1. Chapter three Business coaching 2. Chapter four Executive coaching 3. Chapter five The manager as coach 4. Chapter six Team coaching PART THREE Coaching skills and issues 1. Chapter seven Strategic goal setting and developing an action plan 2. Chapter eight Communication skills 3. Chapter nine Learning 4. Chapter ten Coaching as change PART FOUR Specific coaching areas 1. Chapter eleven Coaching in call centres 2. Chapter twelve Sales coaching 3. Chapter thirteen Career coaching Bibliography Index