Communicating in the 21st Century (C21), third edition, is the most comprehensive, flexible and affordable resource package ever developed in the field of communication in Australia. Significantly, it is an original work, not an adaptation of a US or UK text. The author, Baden Eunson, has drawn on decades of experience in education and industry, building on the success of previous editions of this text to deliver a total learning package. This third edition of the text is in full colour for the first time, with comprehensive and highly referenced coverage of communication theory continuing to be balanced with extensive practical skill activities. Both the text and its associated digital resources are written in a user-friendly, accessible style, and enhanced by informative illustrations. Each chapter is a tightly-structured learning unit based on specific objectives, and includes self-assessment tasks, ethical dilemma case studies, review questions and applied exercises. In keeping with the contemporary style of the text, a new chapter in this edition analyses the growing phenomenon of communication via social media. In addition, a further 10 chapters are available online and in the e-book version of the text. These chapters provide additional support for students, particularly those with English as a second language: * Grammar * Punctuation, Spelling and Usage * Style * Plain English * How to Write * Scientific and Technical Writing * Gender and Communication * Media and Communication * Communicating with Customers * Leadership and Communication Well-developed interpersonal and communication skills are increasingly in demand by employers in all industries. In today's competitive career market, C21 is the perfect tool for students, lecturers and professionals.

Table of Contents

Chapter 1 Communication today Chapter 2 Document design and graphic communication Chapter 3 Doing and using research Chapter 4 Letters, emails and memos Chapter 5 Reports and proposals Chapter 6 Online writing Chapter 7 Academic writing : the essay Chapter 8 Nonverbal communication Chapter 9 Interpersonal skills 1: emotional intelligence, self-talk and assertiveness Chapter 10 Interpersonal 2 : listening, questioning and feedback Chapter 11 Oral communication Chapter 12 Argument: logic, persuasion and influence Chapter 13 Negotiation skills Chapter 14 Conflict management Chapter 15 Intercultural communication Chapter 16 Organisational communication Chapter 17 Public communication Chapter 18 Team communication Chapter 19 Communicating in meetings Chapter 20 Employment communication Chapter 21 Social media Online Chapters 1. Writing Skills 1: Grammar 2. Writing skills 2: Punctuation, spelling and usage 3. Writing Skills 3: Style 4. Writing Skills 4: Plain English 5. Writing Skills 5: How to write 6. Scientific and technical writing 7. Gender and communication 8. Media communication 9. Communicating with customers 10. Leadership and communication

About the Author

Baden Eunson formerly taught in the school of English, Communications and Performance Studies at Monash University, and now works as a communications consultant and professional writer. He is also the author of Business Writing, Communication in the Workplace and Conflict Management, all published by John Wiley & Sons.