Communicating in the 21st Century (C21) 2nd edition is the most comprehensive, flexible and affordable resource package ever developed in the field of communication in Australia. Significantly, it is an original work, not an adaptation of a US or UK text. Author Baden Eunson has drawn on decades of experience in education and industry, as well as building on the success of the first edition of this text, to deliver a total learning package. Comprehensive and highly referenced theory coverage is balanced with a wealth of practical skill activities, and it is written in a user-friendly, accessible style that is perfectly complemented by informative visual illustrations. Each of the text's 22 chapters is a tightly structured learning unit based on specific objectives, and includes self-assessment tasks, ethical dilemma case studies, review questions and applied exercises. In addition, a further 8 chapters on specialised communication topics are available online. With well developed interpersonal and communication skills increasingly being demanded by employers in all industries in today's competitive career market, C21 is the perfect tool for students, lecturers and professionals. Now with Wiley Desktop Edition! When you purchase a new copy of this text you will automatically receive a Wiley Desktop Edition of Communicating in the 21st Century 2nd Edition which allows you to study electronically. * Download the full text to your computer! * Use the search function to locate key concepts! * Create your own colour-coded highlights as you revise!* Make notes for revision and share them with your friends!* Check out all the great features yourself in this DEMONSTRATION

Table of Contents

Chapter 1 Communication today Chapter 2. Document design and graphic communication Chapter 3. Doing and using research Chapter 4. Letters and memos Chapter 5. Reports and proposals Chapter 6. Online writing Chapter 7. Academic writing : the essay Chapter 8. Non-verbal communication Chapter 9. Interpersonal skills 1 : emotional intelligence, self-talk and assertiveness Chapter 10. Interpersonal 2 : listening, questioning, reframing and feedback Chapter 11. Oral communication Chapter 12. Leadership and communication Chapter 13. Argument:Logic, persuasion and influence Chapter 14. Negotiation skills Chapter 15. Conflict management Chapter 16. Intercultural communication Chapter 17. Organisational communication Chapter 18. Communicating with customers Chapter 19. Public communication Chapter 20. Team Communication Chapter 21. Communication in meetings Chapter 22. Employment communication Online Chapters Writing Skills 1: Grammar Writing skills 2: Punctuation, spelling and usage Writing Skills 3: Style Writing Skills 4: Plain english Writing Skills 5: How to write Scientific and technical writing Gender and communication Media communication