This hands-on, concise guide gives you 24 proven techniques for communicating clearly and managing conflicts. It features guidelines for everything from sharing information and gathering input from employees to handling disagreements to conducting results-driven meetings and presentations.

About the Author

Lani Arredondo has inspired thousands of people through her training sessions and keynote speeches. Clients from a diverse range of businesses have learned from her proven and practical skills for improved performance and she has earned countless awards, including National Marketing Support Manager of the Year.