Table of Contents

1. Origins, Influences and Challenges of Contemporary Case ManagementPart 1: Origins, Influences and Challenges of Contemporary Case Management2. Systems Diversity in Case Management: Characteristics, Models and Dimensions3. Ethics Informed by Citizenship: The Heart of Person-Directed Practice4. Theories that Inform Practice: Promoting Individual Agency and Autonomy5. Utilising Practice Functions to Build Choice and Extend Support6. Cultural Diversity and Competence: A Culturally Responsive Approach7. Advocacy: An Overarching ApproachPart 2: Collaborative Practice: Carers, Communities, Organisations and Capability8. Mobilising and Utilising Informal Care in Case Management9. ‘Seeing Double’: Family Case Management Where a Parent has a Mental Illness10. Rethinking Case Management and Community Development.11. Organisational and Inter-organisational Learning for Case Management12. Case Manager Standards and Skills DevelopmentPart 3: Practice Contexts, Service Users and Approaches13. Case Management and Community Mental Health14. A Person-centred Approach to Supporting People with Cognitive Disability15. Ageing in Community: Consumer-directed Support16. Responding to System Imperatives in Rehabilitation Case Management Contexts17. Defining the ‘Case’ to be ‘Managed’ in Services for Children at Risk of Harm and their FamiliesPart 4: Praxis – critical, reflective and evidence-directed practice18. Case management in Child Protection: Challenges, Complexities and Possibilities19. Case Management and Complexity: Challenges in the National Disability Insurance Scheme20. Our Safe Place – Community Responses to Koori Youth Violence 21. New Land New Home: Working with Refugee Survivors of Torture and Trauma22. Case management, Research Evidence, and Homelessness Services

About the Author

Elizabeth Moore, Adjunct Lecturer, Social Work and Human Services, School of Humanities and Social Sciences, Charles Sturt University