– Customer review on 07/09/2009

This is a great resource for customer service trainers. Having specifically tailored customer service training games helps to get the point across.

It is useful for those who have lots of experience or have never worked with customers before.

There are also good handouts that can be photocopied or replicated.

It's good to have some games that aren't just rehashed or overdone to spark up a training room.... this book helps to get the message across that customer service is fun!

– Customer review on 25/03/2008

The book is well thought out and easy to use, it is split into different exercises and games to conduct with your team, I found it easy to understand and implement the ideas - there is always a point to each game/task completed. Some games require some pre preparation but it isnt long winded .
A well researched and good book to use.

– Customer review on 24/03/2008

This book is easy to follow, and easy to use - a couple of the games are a little long winded, but most of them are easy to bring into a 30minute session