Benchmarking is a way for a company to achieve a state of continuous improvement, judging every aspect of its product against the top competitors in order to beat "the best of the best". This book shows how it can be applied throughout every aspect of business, including internal functions such as customer support, purchasing, accounts payable, MIS and other areas. The book features special blueprints based on Coopers and Lybrand's consulting experience for implementing, managing and evaluating a benchmarking programme.
Already own this item? Sell Yours and earn some cash.
It's fast and free to list! (Learn More.)
Want to help us find an image for this product?
Find an image and get a $0.05 credit to your Fishpond account.
(Learn more.)
Reviews
Review this Product
This title is unavailable for purchase as none of our regular suppliers have stock available. If you are the publisher, author or distributor for this item, please visit this link.
Unavailable
We will email you if this item comes back into stock.