Administrative Office Management continues to provide students with the most up-to-dateinformation reflecting contemporary management thinking, issues, and trends that everyoffice employee needs to know. The text provides a strong management-based backgroundwhile utilizing a humanistic approach for managing and supervising staff in an officeenvironment.

Table of Contents

Part I. Indentifying Basic Concepts and Trends 1. The Evolution of Management Practices 2. Handling Administrative Management Challenges 3. Administrative Management Activities in the Workplace 4. Emerging Elements Impacting Administrative Management Practices 5. Managing Information, Technology, and Training in the Workplace Part II. Managing Human Resources in the Workplace 6. Staffing Practices: Employment Laws and Job Analysis 7. On-the-Job Employee Practices 8. Employee Compensation, Recognition, and Company Policies 9. Health-Related and Other Workplace Issues 10. Work Ethics and Business Etiquette Issues Part III. Practicing Leadership and Communication Skills 11. Leadership, Motivation, and Problem-Solving in Organizations 12. Group Dynamics, Teamwork, and Conflict Issues Part IV. Managing Essential Administrative Services 13. Office Design, Space, and Health Issues 14. Managing Workplace Safety 15. Other Workplace Productivity Systems